Lynch Training & Development Ltd
Phone: 01 2966288/ Mobile: 086 8258000
Training Courses
TELESALES TRAINING
This sales training programme can serve to either introduce beginners to the world of sales or indeed refresh those reps who are not so new to the world of sales. We look at the psychology of buying/selling and align our sales process accordingly. The course is a highly practical and participative course. Courses are customised to suit individual businesses. 		  Course Outline:
• Customer Transition – The Psychology of Buying/Selling
• Planning
• Approach & Introduction
• The Fact Find
• Selling Your Product
• Recommendation
• The Close
• Overcoming Objections
FIELD SALES TRAINING
This sales training programme can serve to either introduce beginners to the world of sales or indeed refresh those reps who are not so new to the world of sales. We look at the psychology of buying/selling and align our sales process accordingly. The course is a highly practical and participative course. Courses are customised to suit individual businesses. 		  Course Outline:
• Customer Transition – The Psychology of Buying/Selling
• Planning
• Appointment Setting
• First Impressions Count – The Introduction
• The Fact Find
• Selling Your Product
• Recommendation
• The Close
• Overcoming Objections
RETAIL SALES TRAINING
This sales training programme can serve to either introduce beginners to the world of sales or indeed refresh those shop assistants who are not so new to the world of sales. We look at the psychology of buying/selling and align our sales process accordingly. The course is a highly practical and participative course. Courses are customised to suit individual businesses. 		  Course Outline:
• Definition of Selling
• First Impressions Count
• Greeting The Customer
• Identifying Customer Needs
• Selling Your Product
• Close & Follow Up
• Handling Objections
NEGOTIATION SKILLS TRAINING
This negotiation skills training course is ideal for anyone directly involved in negotiation on a day to day basis. Individuals often fail in negotiations because they have had no grounding in basic negotiation skills. Key strategy and actions can be deployed to enhance the outcome of your negotiations, prevent losses and increase gains for you and your organisation. 		  Course Outline:
• The elements of the negotiation process
• The best way to prepare for a negotiation
• How to select the most appropriate strategy
• Be able to deploy the basic tools that will lead to improved negotiation   outcomes.
• Where to focus your negotiation efforts
• How a weak position can be overcome with clever tactics
SALES COACHING FOR MANAGERS
This ‘sales coaching’ programme is designed for Sales Managers. It can serve to either introduce beginners to the world of coaching sales reps ‘TO BE THE BEST THEY CAN POSSIBLY BE’ or indeed refresh those managers who are not so new to the world of coaching. 		  Course Outline:
• Understanding the need for coaching
• Effective questioning
• Active Listening
• Goal Setting (GROW) /Action Planning
• Creating rapport & trust in order to influence
• Verbal & Non Verbal Communication
• Raising Rep Awareness
SALES COACHING SERVICE
One to one coaching of reps results in significant increases in performance. Coaching helps transfer learning from the sales training programmes into the workplace. The coach shadows the sales person for an entire day by either listening to their sales calls or accompanying them to clients meetings. The Coach observes the rep and coaches them after each call/meeting.